Shipping policy

H7 Supplies Shipping Policy: Signature Required Delivery

 

Signature Confirmation on All Deliveries

All packages shipped by H7 Supplies require a signature upon delivery. This policy helps ensure that your order arrives safely and is received at the delivery address. Orders are shipped via UPS or Canada Post, depending on destination and service availability.

 

What This Means for You

A signature will be requested at the time of delivery for every package, regardless of order value or shipping method.

Any individual present at the delivery address may sign for the package.
Packages cannot be left unattended at the door, with a neighbor, or in a mailbox/parcel locker without a signature.

For rural addresses and PO boxes, delivery is handled through Canada Post, since UPS does not deliver directly to PO boxes and has limited rural coverage. These shipments will require signature pickup at the designated post office if delivery to the door isn't possible.

 

If Delivery Is Unsuccessful

UPS shipments: If no one is available to sign, UPS will leave a delivery notice (InfoNotice) and generally attempts delivery up to three times on separate business days. If a signature still can't be obtained, the package is redirected to a nearby UPS Access Point or held at a UPS facility for 3–7 calendar days for pickup, after which it is returned to H7 Supplies.

Canada Post shipments (including rural/PO box deliveries): If delivery requires a signature and no one answers, Canada Post leaves a Delivery Notice Card indicating the nearest post office for pickup. A Final Notice Card follows if the item isn't collected within 5 calendar days. The item is held at the post office for a total of 15 calendar days, after which it is returned to H7 Supplies.The courier leaves a delivery notice at the address (or in the mailbox/PO box for rural deliveries) with pickup instructions.

  • The package is redirected to the nearest designated pickup location — a UPS Access Point/facility or a Canada Post office, depending on carrier.
  • The notice includes the pickup address, hours, and tracking/notice number needed for collection.
  • The customer is responsible for retrieving the package within the carrier's holding period noted above.


Customer Responsibilities

Bring valid government-issued photo ID and the delivery notice (or tracking number) when collecting your package.

If someone else is picking up on your behalf, they'll need their own ID along with the signed notice card or a letter of authorization.

If the package is not picked up within the carrier's holding window, it will be returned to H7 Supplies. Any returned orders are subject to handling fees, as outlined in our Return and Refunds Policy.

Please double-check your shipping address at checkout, including PO box or rural route details, to avoid delays and fees. Applicable fees for returned or undeliverable packages can be found in our Return and Refunds Policy.

 

Why We Require Signatures
Signature confirmation reduces the risk of lost, stolen, or misdelivered packages and provides proof of delivery for both you and H7 Supplies.